This Privacy Policy explains how Harris & Huri Transportation Services (“HHTS,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our websites (including hhts.co and any linked sub‑pages), contact us, or use our services (together, the “Services”).

If you do not agree with this Policy, please do not use the Services.

1. Who we are and how to contact us

Harris & Huri Transportation Service LLC
3475 E Foothill Blvd, Pasadena, CA 91107, USA
+1 (909) 791‑0531
info@hhts.co

2. Scope

This Policy applies to:

Visitors to our website(s) and blog.
Individuals who submit forms, request quotes, book rides, or communicate with us.
Customers, passengers, and business contacts.
Job applicants and contractors.

This Policy does not cover third‑party sites or services that we do not control.

3. Information we collect

We may collect the following categories of personal information:

Identification and contact data: name, email, phone, address, company, job title.
Booking and trip data: pickup/drop‑off locations, dates/times, flight numbers, passenger names, number of passengers, luggage, special requests, payment status, booking history.
Payment data: payment method, last 4 digits and tokenized card identifiers via our payment processor (we do not store full card numbers). Billing address, transaction amounts, refunds.
Communications: inquiries, support messages, email contents, call notes.
Marketing preferences: newsletter opt‑in/opt‑out, cookie preferences.
Technical and usage data: IP address, device and browser type, pages viewed, referral URLs, timestamps, approximate location from IP, cookies and similar technologies.
Vehicle/operations data: chauffeur assignment, wait times, GPS location of the vehicle during service, tolls/parking, incident reports, and safety notes where required to provide the service.
Job applicant data: resume/CV, work history, licenses, background check results (where permitted and required).
Sensitive information: only when strictly necessary and with your consent or as permitted by law (for example, accessibility needs such as wheelchair access, child seat requests, or government ID for airport meet‑and‑greet). Do not share health or other sensitive data unless needed for your service.

4. Sources of information

Directly from you (website forms, phone, email, booking portal).
Automatically from your device via cookies/analytics.
From third parties involved in the booking process (e.g., corporate travel coordinators) and from service providers (payment, analytics).
Publicly available sources where appropriate for business verification.

5. How we use your information

We use personal information to:

Provide and manage the Services, including quotes, bookings, dispatching, airport meet‑and‑greet, billing, customer support, and account management.
Communicate with you about your trips, changes, cancellations, refunds, and service updates.
Process payments, prevent fraud, and ensure security and safety.
Operate, analyze, and improve our website and Services, including troubleshooting and analytics.
Send marketing communications with your consent or as permitted by law (you can opt out at any time).
Comply with legal obligations, resolve disputes, and enforce agreements.

Legal bases for EEA/UK users: performance of a contract, legitimate interests (service operation, security, improvement), consent (marketing/cookies), and legal obligations.

6. Cookies and analytics

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and support marketing. You can manage cookies via our cookie banner (where shown) and your browser settings. We may use analytics tools (e.g., Google Analytics) to understand site usage. For Google Analytics, you can learn more and opt out at tools.google.com/dlpage/gaoptout.

7. Sharing your information

We may share personal information with:

Service providers and contractors who process data on our behalf (payment processors, booking/dispatch platforms, hosting, email/SMS providers, analytics, security).
Chauffeurs and transportation partners solely as needed to fulfill your booking.
Business partners when you request or authorize joint services.
Authorities, regulators, and law enforcement where required by law or to protect rights and safety.
Successors in the event of a corporate transaction (e.g., merger or acquisition), subject to appropriate safeguards.

We do not sell personal information. We do not share personal information for cross‑context behavioral advertising without your consent. California residents can opt out of targeted advertising where applicable.

8. International transfers

We are based in the United States. If you access the Services from outside the U.S., your information may be processed in the U.S. and other countries that may not provide the same level of data protection. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for cross‑border transfers.

9. Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including providing the Services, complying with legal, tax, and accounting obligations, and resolving disputes. Typical retention examples:

Booking records and invoices: up to 7 years (tax/accounting).
Customer service communications: 2–3 years after last interaction.
Marketing data: until you opt out or for a defined period of inactivity.
Job applicant data: typically 1 year unless laws require longer.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and employee training. No method of transmission or storage is 100% secure; please use caution when sharing information.

11. Your privacy rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Portability of certain information.
Object to or restrict processing (including for direct marketing).
Withdraw consent where processing is based on consent.
Appeal a decision if we decline to act on a request (where required).

California (CPRA) rights include: know/access, delete, correct, opt‑out of sale/share, limit use of sensitive personal information, and non‑discrimination for exercising rights.

How to exercise rights: email info@hhts.co with “Privacy Request” and specify your request. We will verify your identity and respond within the time required by law. Authorized agents may submit requests subject to verification.

12. Children’s privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

13. Payments

Payments are processed by our third‑party payment processor. We do not store full credit card numbers. The processor’s use of your data is governed by its own privacy policy.

14. Communications and marketing

You may receive transactional messages related to bookings and service updates. You can opt out of promotional emails at any time by using the unsubscribe link or contacting us. We may still send essential transactional messages.

15. Third‑party links and social media

Our site may link to third‑party websites and social media platforms. We are not responsible for their privacy practices. Please review their policies before providing personal information.

16. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date will reflect the most recent changes. Material changes will be communicated by posting the revised Policy on our website and, where appropriate, by additional notice.

17. Contact

If you have questions about this Policy or our privacy practices, contact us at info@hhts.co or the mailing address above.

Privacy Policy